Support
How can we help?
Write to us and a real person will answer, usually within one business day.
Please include your phone model, the app version (Settings, bottom of the screen) and the series and episode if it is about playback.
Frequently asked
How do I restore my subscription on a new phone?
Install Earshot, open Settings and tap Restore Purchases. Make sure you are signed in to the same Apple ID or Google account you used to subscribe.
How do I cancel?
On iPhone: Settings > [your name] > Subscriptions > Earshot. On Android: Google Play > Payments and subscriptions > Subscriptions > Earshot. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel the subscription.
I was charged after my free trial.
The 7-day trial converts to the yearly plan unless it is cancelled at least 24 hours before it ends. Apple and Google handle refunds: use reportaproblem.apple.com for the App Store or the order history in Google Play.
Episodes do not play or stop halfway.
Check your connection, or download the episode for offline listening. If it keeps happening, email us the series and episode number and the model of your phone.
Where are my downloads and progress?
They are stored on your device only. We have no account system, so progress cannot move between devices, and deleting the app removes it.
Do you collect my data?
No accounts, no tracking, no analytics. Read the privacy policy for details.